Supplementary Consultation 2020 Questions 9a, 9b, 9c, 9d, and 9e

Before reading this post please consider reading  Supplementary Consultation 2020 Step by Step  if you haven’t already!

There is also further info on the official Highways England LTC consultation website, and on our website.

Please DO NOT copy and paste any content on our website (or anywhere else for that matter!) into your consultation response.  In 2016 HE lumped together 13,000 responses as 1 response as they considered them to be an organised group response as they used a template with a free comments box.  We do NOT want a repeat of that this time around, and they have warned us they will do the same again if they consider responses to be organised responses.

The consultation

Question 9a. Was the information presented clearly and easy to understand?

  • Here you have a choice to select from Very good to Very poor

Question 9b. Were the events of good quality?

  • Here you have a choice to select from Very good to Very poor

Question 9c. Were the events suitably located?

  • Here you have a choice to select from Very good to Very poor

Question 9d. Was the consultation promoted well and to the right people?

  • Here you have a choice to select from Very good to Very poor

Question 9e. Please let HE know the reasons for your response to Q9a-Q9d and any other comments  you have on the delivery of this consultation.

You may want to ask yourself (in no particular order):

  • How well do you feel HE promoted the Supplementary Consultation?
  • Did you get a leaflet through the door telling you about the Supplementary Consultation?
  • Would you have known about the Supplementary Consultation without hearing about it from Thames Crossing Action Group, social media, friends, family, any other sources other than HE?
  • Were you aware of the HE info and mobile events?  How did you find out about them?  Was it from HE?
  • Do you think the info/mobile events were at good locations, and relevant locations?
  • Do you think there should have been an event at Lakeside or Bluewater? Do you feel both or either of these locations have good public transport connections and would have been easy to access for people in the general vicinity of the proposed LTC?
  • What do you think about DartCharge emailing some of their customers about the LTC consultation? It may not have been the whole lot this time around, and we are yet to receive confirmation that we have been promised on which postcode areas did receive the emails, but we have heard of at least one person in mid Kent receiving the email from a reliable source.
  • Do you think that special requests and arrangements should have had to be made for the mobile event in Stanford?  Or do you feel it should have been part of the initial plans considering the Stanford Detour aspect of LTC?
  • Do you think the consultation materials, guide, maps etc where clear and informative? Did they have enough info about what you needed and wanted to know?
  • Was there anything in the consultation you found confusing or misleading?
  • If you attended one of the info/mobile events do you feel there were adequate numbers of staff?  Where they knowledgable? Were they able to answer your questions? Did they explain themselves in a clear and easy to understand way?  Where the staff friendly and helpful?
  • Did different members of the HE team give you the same answer as other staff either at the same event or at different events?  Or did you get different answers to the same question depending on who you spoke to?
  • If the member of staff you spoke to was unable to answer you question did they help connect you with another member of staff that could help futher?
  • Did you visit the official HE/LTC website if so did you find the misleading out of date content a problem? Is it acceptable for HE to still be giving the impression the fly through video from 2018 and a route map from 2018, both of which are out of date on the official project website? Do you think that the Supplementary Consultation was promoted clearly and obviously enough on the official project website? Do you think the information on the official project website was misleading and out of date?
    (see –
  • Would you have found it helpful for HE to have colour coded connecting roads of maps in the guide, to make it easier to understand?
  • Did you find it easy to understand the height and scale of the LTC using the available consultation materials?
  • Would physical 3D models of the route, or parts of the route ie junctions, have made it easier to understand?
  • Did you have problems accessing the LTC consultation pages on launch night, when they took it down to make user experience improvements within the first hour of consultation launching?
  • If you heard about the website being taken down, do you consider it adequate and acceptable to have to take a website down within an hour of the consultation launching, or does that just scream out the website was obviously not ready and that HE should have held off on launching consultation until they were 100% ready?
  • Do you feel the consultation was rushed and squeezed in as quickly as possible between the General Election, Government being reformed, and HE being given permission to run the consultation, and Purdah kicking in for local elections?
  • Did you request any info or materials from HE during the consultation period? If so did it arrive promptly?  Did you have any issues having materials sent to you?
  • If you emailed or phoned during consultation did you get the replies and answers you needed promptly and in the given time frame of 15 days? Were any emails/responses easy to understand? Did they answer your questions with clear and adequate info?
  • If you went to any of the information points were you able to find and obtain the materials you were looking for? Was there adequate levels of stock?
  • Did you have any concerns over the CoronaVirus at any events? Were you concerned that HE had touch screens at the exits asking for your feedback on the event, at a time when we are meant to be careful about spreading germs? Did Corona Virus put you off going to one of the info events?
  • Did you notice any mistakes in any of the consultation materials? Did you notice Stifford Clays wrongly labelled as Little Thurrock on page 40 in Map Book 1? Do you find this misleading?
  • Was it confusing and off putting that the map books have north pointing in a different angle from page to page?
  • Did you find the way the maps were cropped and positioned it was difficult to easily identify what you were looking at and to get a clear overall idea of where the route is proposed to go?
  • Do you think an updated fly through video would have been beneficial?

These are not the only things you can comment on, if you think of anything else you feel is relevant and you wish to share, put it in!

Remember any updates we publish after this will be listed in STEP BY STEP UPDATES for quick reference if you wish to review and add further comments!  We just haven’t managed to get answers of some stuff still!

Well done you made it through Supplementary Consultation 2020!

Step by step

Click through in order, or to whichever part you wish to view.

Questions 1a and 1b – South of the river in Kent

Questions 1c and 1d – Previously proposed Tilbury junction

Questions 1e and 1f – A13/A1089 junction

Questions 1g and 1h – Lower Thames Crossing and its junction with the M25

Questions 1i and 1j – M25 junction 29

Questions 2a and 2b – Revised development boundary

Questions 3a and 3b – Walkers, cyclists and horse riders

Questions 4a and 4b – Environmental impacts and how we plan to reduce them

Questions 5a and 5b – Building the Lower Thames Crossing

Questions 6a and 6b – Utilities

Questions 7a and 7b – Using the crossing

Question 8 – Other Comments

Questions 9a, 9b,9c, 9d, and 9e – The consultation (this page!)

The other sections – Indentification questions and Equality and Diversity are not compulsory, fill in what you wish if you wish!

Remember to ensure you use one of the official channels to submit your Lower Thames Crossing Supplementary Consultation response by 23:59 on Wednesday 25th March 2020 Thursday 2nd April 2020.